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Click & Collect


Click & Collect

How does Click & Collect work?

  • Choose your products online
  • Add them to your shopping bag
  • Select Click & Collect as the delivery method at the checkout
  • Select your store for pickup
  • Collect your order in store

Are all products available to Click & Collect?
Only products in stock at your selected store are available for Click & Collect. All other products can be purchased via the website and delivered to your preferred destination.

Which stores are offering Click & Collect?

  • Sydney, NSW
  • Chatswood, NSW
  • Melbourne, VIC
  • Hay Street, WA
  • Brisbane, QLD

Why is my local store not listed?
Your store might be in the process of setting up Click & Collect or might be temporarily unavailable due to stock shortages. Please contact them directly to find out more.

Is Click & Collect a FREE service?
Yes, Dymocks does not charge our customers for the Click & collect service and no minimum orders apply.

Can my order be part collected and part delivered?
Yes, you can collect in stock items from your nominated store while “on order” items get delivered to your preferred destination. Delivery fee for shipped orders will apply.

How long do you hold Click & Collect orders?
Your orders will be held for 14 days then a cancellation and credit will be issued. You will receive a reminder message and, if you require an extension, please contact your nominated store.

Can someone collect my Click & Collect order for me?
Yes - family and friends can collect your order on your behalf. Just make sure they bring:

  • Copy of the order collection notification
  • Photo ID

What happens if items in my Click & Collect order are out of stock?
Sometimes, item/s in your Click & Collect order may be out of stock at your selected store. We don't want you to miss out so we will offer to deliver the items to your address at no additional cost. You will receive an email from us with all the details.

Why do you need my address & phone number?
We currently require full address details to help validate customer identification. In the event a store needs to reach you, providing your phone number will allow us to reach you directly to discuss your order. We will also send SMS notifications.

How quickly can I collect my order?
We are aiming to fulfil all orders within 3 hours during Business Hours. However, you must wait to receive a confirmation email before coming to collect your order.

Where do I pick up my order?
Each store will have a nominated Click & Collect counter. Watch for signage or ask our friendly staff to point you in the right direction.

What do I need to bring to pick up my order?
You need to bring photo identification and a copy of your order confirmation. If somebody is collecting on your behalf, they will also need to bring a copy of the order confirmation and ID.

Can I cancel my order or return an item?
Yes, you can cancel orders/items either prior to or at collection. You can also return unwanted items to any Dymocks store – please see our full refund and exchange policy here.

What happens if I forget to collect my order?
You will receive a reminder message from us and if the order remains uncollected for 21 days we will cancel the order and process a refund. You can contact your nominated store and ask for an extension if necessary.

Getting Help?
All your post purchase enquiries should be directed to the nominated store. Store details will be included in your confirmation emails. You can also contact our customer service team clickandcollect@dymocks.com.au

Can I pay via AfterPay?
No, AfterPay is not available as a payment option.

What happens if the product price has changed?
If the price you paid online happens to be more than the price of an item in store, then the lower price in store will apply.
If the price you paid online is lower than the price of an item in store, then the lower price will apply.

Can I purchase a gift card through click and collect?
No you can’t, but you can purchase a gift card through the website to be delivered as a physical gift card or a digital gift card that will be emailed.

Click & Collect Terms & Conditions